Frequently asked question
Didn’t find the information you were looking for? Try checking our FAQ section.
Didn’t find the information you were looking for? Try checking our FAQ section.
If you have any special requests or need further assistance, feel free to reach out to our front desk team. We’re here to make your stay as comfortable as possible!
If you plan to arrive late at the hotel, please inform us in advance, especially if your arrival will be after 6:00 PM. This allows us to ensure your reservation is held and that we are prepared for your arrival. Our front desk is staffed 24/7, so you can check in at any time, even late at night. However, letting us know ahead of time helps us provide a smooth check-in experience.
For any special arrangements or if you have further questions, please contact our front desk team directly. We’re here to assist you and ensure your stay is enjoyable!
Yes, our hotel is equipped with facilities to accommodate disabled guests. We strive to provide a comfortable and accessible stay for all our guests. Our accessible features include:
If you have specific requirements or need further assistance, please inform us at the time of booking or contact our front desk team directly. We’re here to ensure your stay is as comfortable and convenient as possible.
Yes, pets are welcome at our hotel! We understand that pets are part of the family, and we aim to make your stay comfortable for both you and your furry friends. Here are the details:
For more details or to make special arrangements, please contact our front desk or reservations team directly. We are here to ensure that you and your pet have a pleasant stay!
Yes, Wi-Fi Internet access is available throughout the hotel. We offer complimentary high-speed Wi-Fi to all our guests, ensuring you can stay connected during your stay.
Yes, we accept major credit cards for payment at the hotel.
For your convenience, we accept the following credit cards:
If you have any questions about payment options or need assistance with your transaction, please contact our front desk or reservations team. We’re here to ensure a smooth and hassle-free experience for you.
We aim to provide a nutritious and satisfying start to your day. If you have specific dietary requirements or preferences, please let our staff know, and we’ll do our best to accommodate your needs.
If you need more information or would like to book a baby-sitting service, please contact our front desk or concierge team. We’re here to help ensure your family has an enjoyable and stress-free stay.
Yes, we offer discounts for children to make your family stay more affordable. The specifics of our children’s discounts may vary based on factors such as age, the number of children, and the time of year.
Typically:
For precise details about our children’s discount policies and to confirm the discounts applicable to your stay, please contact our reservations team or check the terms at the time of booking. We’re committed to providing a comfortable and cost-effective stay for families!
While we strive to provide a transparent pricing experience, there may be additional costs associated with your stay. Here are some common examples:
For a detailed breakdown of potential extra costs, please contact our front desk or reservations team before your arrival. We aim to provide clear information and ensure a smooth and pleasant stay.
Our hotel staff is committed to providing excellent service and can assist you in multiple languages. The languages spoken at our hotel typically include:
Currently, our hotel does not offer laundry services. However, we can recommend nearby laundromats or dry cleaners for your convenience. If you need assistance with finding a local service, please contact our front desk, and we’ll be happy to provide recommendations and directions.
Yes, our hotel offers a luggage deposit service for your convenience. You can securely store your luggage at our front desk before check-in or after check-out, allowing you to explore the area without the burden of your bags.
Unfortunately, we do not offer parking facilities at the hotel, as we are located in the center of London where parking is limited.
Unfortunately, we do not offer a shuttle bus service to major locations such as railway stations, airports, or the city center.
We can assist you with alternative transportation options. This includes:
Please contact our front desk for assistance with transportation arrangements or to get more information on how to reach your desired destination. We’re here to help ensure a smooth and convenient journey.